LIMITED LIFETIME PRODUCT WARRANTY
Kuma products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
All batteries and battery-operated products have a 1-year warranty against defects in materials and workmanship.
Q: What does "lifetime" mean?
A: Lifetime refers to the product’s lifespan, not the owner’s. Generally, outdoor products have a lifespan of 1-3 years but regardless of age, we will be happy to review your warranty request.
Q: How do I send my product in for warranty service or replacement?
A: Once you have completed the form below, we will email you a return authorization number, address, and shipping instructions. You may ship the product back using the courier of your choice however insurance is recommended, and the cost of shipping is your responsibility.
How to Submit a Warranty Claim
1. Have you reached out to the retailer where you have purchased the product from? If not, please do so for your warranty.
2. If they are unable to assist you, please continue to fill out the warranty form below. We will need you to provide your proof of purchase from the retailer.