LIMITED LIFETIME PRODUCT WARRANTY
Kuma products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
All batteries and battery operated products have a 1 year warranty against defects in materials and workmanship.
Q: What does "lifetime" mean?
A: Lifetime refers to the product’s lifespan, not the owner’s. Generally, outdoor products have a lifespan of 5 years but regardless of age, we will be happy to review your warranty request.
Q: How do I send my product in for warranty service or replacement?
A: Once you have completed the form below, we will email you a return authorization number, address, and shipping instructions. You may ship the product back using the courier of your choice however insurance is recommended, and the cost of shipping is your responsibility.
How to Submit a Warranty Claim
If you believe your product qualifies for a warranty you can return to the point of purchase along with your original receipt or complete the following warranty claim form:
Here is a list of the fields to be included. Note that all fields must be completed in order to finish the process and for the form to be submitted to Kuma. (ie. An image of the defect and product must be included)
- First & Last Name
- Email Address
- Full Mailing Address
- Phone Number
- Product Name and description
- Product colour or pattern
- Please describe the issue you are having with this item
- Name and location of the store where you purchased the item
- Date of purchase
- PO# on reverse of care label (if not available put N/A)
- Have you previously submitted a claim form for this product?
- Please attach up to 3 photos of your item with the issue in clear view.