Warranty

LIMITED LIFETIME PRODUCT WARRANTY

Kuma products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials.

All batteries and battery-operated products have a 1-year warranty against defects in materials and workmanship.

WARRANTY FAQ’s

Q: What does "lifetime" mean?

A: Lifetime refers to the product’s lifespan, not the owner’s.  Generally, outdoor products have a lifespan of 1-3 years but regardless of age, we will be happy to review your warranty request.

Q: How do I send my product in for warranty service or replacement?

A: Once you have completed the form below, we will email you a return authorization number, address, and shipping instructions. You may ship the product back using the courier of your choice however insurance is recommended, and the cost of shipping is your responsibility.

How to Submit a Warranty Claim

1. Have you reached out to the retailer where you have purchased the product from? If not, please do so for your warranty.

2. If they are unable to assist you, please continue to fill out the warranty form below. We will need you to provide your proof of purchase from the retailer.  

  

Contact Information

First Name*

Last Name*

Email Address*

Phone Number*

Unit No.

Street Address (no PO box)*

City/Town*

Province/State*AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukonAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

Postal/Zip Code*

Country*CanadaUnited States

Product Issue Details

Product Name*

Product Colour/Pattern*

Product Description*

Product Issue*

Name of store where you purchased the item*

Location of store where you purchased the item*

Date of Purchase*

PO # on reverse of Care Label

Have you previously submitted a claim form for this product?*- Select -YesNo

Product Photos*

Please attach a photo of the item with the issue in clear view (maximum filesize: 10MB).
Please attach at minimum one photo of the issue (close-up) and one photo of the full view of the product (zoomed out).

Upload Close-Up Photo of Issue

Upload Zoomed Out Photo of Product

Additional Photos

Use the options below to upload up to 2 additional photos.

Upload Additional Photo #1

Upload Additional Photo #2

* - Required fields

Submit My Claim